The top two hospitality trends for 2023

Hospitality is an ever changing industry. If we didn’t know that before, we definitively learned it the hard way with the COVID-19 pandemic. Check out the top two hospitality trends for 2023 and get ready for success in this new year.

Technology

The application of new technologies to make guests’ lives easier will be the top priority in 2023. Here are a few new things travelers are now expecting at hotels:

-Digital tipping: After the COVID-19 pandemic, consumers have been moving more towars cards and digital payments than cash. At a time when hospitality workers could use tips the most, giving guests a practical solution is very important. Make it easier for your guests, and keep your staff happy.

-Smart rooms: Smart rooms can include room service apps. Apps can also control the room’s lighting and temperature. In -room tablets (which among other things can be used for the app instead of their own device). Smart TVs (guests like to unwind at the end of the day with their favorite streaming shows and movies). Voice control so they can among other things control the lights and temperature of the room with just their voice.

-AI technology: Artifical Intelligence can improve both the productivity of your hotel and the overall stay of your guest. Chatbots that handle a significant part of customer service; In-room digital voice assitants. The possibilities are endless.

-Digital check-in and check-out: Another consequence of the COVID-19 pandemic is that guests prefer to avoid in person interactions. Younger travelers specially, are less keen on face to face exchanges. Being able to skip the front desk by checking in and out from their phones will be greatly appreciated.

Sustainability

According to a report by booking.com, 81% of travelers confirm that sustainability is important to them when traveling. Now more than ever hotels (and businesses in general) must have the environment at the top of their priorities as sustainability is one of the top hospitality trends for 2023.

What can you do? Get certifications, provide eco-friendly amenities, be more energy efficient in your operations, use sustainable cleaning products and control how much water you use.

Not only will you be attracting new clients and helping the planet. You will also see savings in your utility bills.

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