Make hotel guests feel special with these 4 effective strategies

Whether you are a hotel manager or owner, giving your guests the greatest possible experience is critical to the business’s success. It is the desire of guests to feel special, at ease, and welcomed above all else. Hotels that succeed in making their guests feel valued are more likely to draw in new customers and have repeat business. Here are four easy-to-implement tactics that will make hotel guests feel special.

Provide Local Resources to Anticipate Needs of Guests

Giving hotel visitors the tools they need to get around might make them feel unique and well-cared for, as many are unfamiliar with the place they are visiting. Make a guide or booklet with details on restaurants, shops, and must-see sights in the area. This will assist your visitors in getting the most out of their stay and show that your hotel is committed to meeting their needs.

Furthermore, contemplate providing tailored suggestions according to their inclinations and passions. This degree of care and attention to detail will elevate the whole experience and give guests a sense of worth.

Surprise Your Visitors with Upgrades

If you want to really wow your guests and make them feel extra special, think about providing occasional upgrades for regular or devoted visitors. Because they are effective, upgrades are a regular practice for many hotels. Giving your devoted customers upgrades is a great way to thank them for their support and make them feel important.

Enhancements to the room, such a free room upgrade or access to exclusive amenities, are examples of upgrades. In addition to making visitors feel special, these surprises will motivate them to keep booking stays at your hotel.

make hotel guests feel special
Photo via Pixabay

More ways to make hotel guests feel special

Handwritten notes can add a personal touch to the guest experience.

When it comes to making hotel guests feel special, personalization is essential. An efficient method to accomplish this is by providing your visitors with a personalized notecard. Despite its apparent simplicity, this gesture has a big influence on how visitors view your property.

Think of composing a customized note thanking them for their visit, offering support throughout their stay, or just wishing them a happy stay. This little gesture will set your hotel apart from the competition by making your customers feel important and fostering a personal relationship.

Use Holiday Greeting Cards to Stay in Touch

Creating a memorable stay for your hotel guests doesn’t end when they leave. Developing a long-lasting relationship with your visitors is essential to winning their loyalty and getting them to come back. Sending holiday greeting cards is one way to keep in touch and leave a lasting impression on your visitors.

Personalized cards delivered on significant holidays let your clients know you value their company and are still thinking of them. This tiny gesture helps them remember your hotel, which could lead them to choose it for their next trip or to suggest it to others.

Can’t find the time to do something extra for your guests?

Look for other areas in your business that take a lot of your attention and find ways to spend less time on them. What about your laundry operations?

Forget to schedule maintenance? 
Long wait times for service repairs?

Expensive repairs?
Old equipment but no capital to replace it all?

When you lease commercial equipment from Southeastern Laundry you don’t only get the best machines for $0 dollars upfront, you also avoid paying for unexpected repairs, not to mention free scheduled maintenance to ensure your laundromat is running efficiently at all times!

One monthly payment means you can plan your budget down to the load level. Parts and repairs are covered for the life of the lease so you can focus on your business, while we keep your washers and tumblers working.


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